• Getting Technical Support

  Getting Technical Support You can reach out to our support team by clicking the chat circle in the bottom right corner of your screen or "Chat with us" if you scroll all the way down the page. We do our best to respond to all chats / tickets within 24 hours, so please be specific in your initial inquiry - we'll be happy to help with any questions as needed!Popular

• Setting up Google Workspace, Gmail or G Suite SMTP

  Step-by-Step: Setting up G Suite SMTP For many G Suite users, using Gmail as your SMTP server does not require many steps. However, if you have a more complex setup, you may need to use the SMTP relay service, which we’ll discuss next. Host: smtp.gmail.com Port: 465 (if you’re using SSL encryption) or 587 (if you’re using TLS encryption) User Name: Enter your email address for your Google account Password: Enter your Google account password (https://storage.crisp.chat/users/helpdesk/websiSome readers

• Why don't I have all of the left-side menu options?

  Why don't I have all of the left-side menu options? If your side menu does not have all of the options and looks like this: Instead of like this: It's because you have yet to create a campaign and the menu items will populate once created!Few readers

• Setting up Yahoo SMTP or YMAIL

  Setting up Yahoo SMTP or YMAIL Username: Your Email Password: App Password (different than email password to login!) Port: 587 Host: smtp.mail.yahoo.com Encryption: TLS How to Create an App Password for Yahoo Mail To use the Yahoo Mail SMTP server, you first need to create a dedicated app password. Earlier, you could use your Yahoo Mail password, but YahoFew readers

• Setting up SendGrid SMTP

  Setting up SendGrid SMTP Primary SMTP server - smtp.sendgrid.net SMTP port - 25 Use Secure Protocol - No Encryption (If you want encryption choose "Use SSL" and set SMTP Port to 465) Under SMTP Authentication, set your username and password (API key): Username - apikey (actually enter "apikey" for it to work properly) Password - SendGrid API KeyFew readers

• How to change your email or password

  How to change your email or password Go to your Profile Settings area when logged into the app Edit your email and click save or click change password to update your password (https://storage.crisp.chat/usersFew readers

• Setting up MailJet SMTP

  Setting up MailJet SMTP To integrate MailJet SMTP, you would need to use their API and Secret Key as the Username and Password. View the official MailJet Guide to get these credentialsFew readers

• Trouble Setting Up Campaigns or Editing in the Live Editor (Grammarly, Linguix, Grammar Checkers etc.)

  Trouble Editing in Live Editor (Grammarly)Some readers