• Getting Technical Support

  Getting Technical Support You can reach out to our support team by clicking the chat circle in the bottom right corner of your screen or "Chat with us" if you scroll all the way down the page. We do our best to respond to all chats / tickets within 24 hours, so please be specific in your initial inquiry - we'll be happy to help with any questions as needed!Popular

• Setting up Google Workspace, Gmail or G Suite SMTP

  Using Your Gmail Account as an SMTP Server Using Gmail as your SMTP server allows you to send emails through your Gmail account using various email clients or applications. Follow these steps to set up your Gmail account as an SMTP server. Prerequisites A Gmail account. Access to your Gmail account settings. The application or email client where you want to configure SMTP. Step-by-Step Guide Step 1: Enable Two-Factor Authentication (2FA) Go to Google Account (https:/Some readers

• Setting up Yahoo SMTP or YMAIL

  Setting up Yahoo SMTP or YMAIL Username: Your Email Password: App Password (different than email password to login!) Port: 587 Host: smtp.mail.yahoo.com Encryption: TLS How to Create an App Password for Yahoo Mail To use the Yahoo Mail SMTP server, you first need to create a dedicated app password. Earlier, you could use your Yahoo Mail password, but YahoFew readers

• Why don't I have all of the left-side menu options?

  Why don't I have all of the left-side menu options? If your side menu does not have all of the options and looks like this: Instead of like this: It's because you have yet to create a campaign and the menu items will populate once created!Few readers

• Setting up SendGrid SMTP

  Setting up SendGrid SMTP Primary SMTP server - smtp.sendgrid.net SMTP port - 25 Use Secure Protocol - No Encryption (If you want encryption choose "Use SSL" and set SMTP Port to 465) Under SMTP Authentication, set your username and password (API key): Username - apikey (actually enter "apikey" for it to work properly) Password - SendGrid API KeyFew readers

• Adding a Custom Domain to Your Landing Page

  Adding a Custom Domain to Your Landing Page To add a custom domain to your landing page, navigate to the "Additional Settings" section and select "CNAME." Follow the prompts provided there to complete the process.Few readers

• Setting up MailJet SMTP

  Setting up MailJet SMTP To integrate MailJet SMTP, you would need to use their API and Secret Key as the Username and Password. View the official MailJet Guide to get these credentialsFew readers

• How to change your email or password

  How to change your email or password Go to your Profile Settings area when logged into the app Edit your email and click save or click change password to update your password (https://storage.crisp.chat/usersFew readers

• Trouble Setting Up Campaigns or Editing in the Live Editor (Grammarly, Linguix, Grammar Checkers etc.)

  Trouble Editing in Live Editor (Grammarly)Few readers